Customer Service Consultant Job Opening in Birmingham

Website HSBC

About the Job:


As stated in the complete job description:
– Pension plan for the company
– Employee savings
– Personal health insurance.

Complete job description:

**Job Overview:**

**What are you going to do?**

You will deliver outstanding customer service as a Customer Service Consultant, in which we can all take pride. You’ll provide our clients with a variety of banking choices while instructing them on how to utilize our digital platforms. In order to safeguard our clients and assist individuals who may be in risk or who have more complicated demands, you will also be instrumental in increasing public awareness of fraud and guaranteeing financial inclusion for all.

We are looking for someone with a pleasant demeanor, ambition, and a strong desire to provide exceptional client experiences. Prior customer service experience is helpful but not necessary. Candidates who can hold meaningful conversations and who genuinely care about going above and beyond for customers are what we are most interested in – the rest we will teach you!

At HSBC, we’re dedicated to mentoring and employee development. You will get access to our learning portal and be able to take advantage of chances to grow professionally and personally.

In this position, you’ll:

– Act as our clients’ initial point of contact, contributing significantly to our Branch Customer Service Team by attending to each client’s specific needs and delivering a superior level of customer care.
– Inform clients about HSBC’s online offerings and increase their awareness of fraud.
Recognize and assist clients who are in precarious circumstances.
Help clients with intricate banking requirements, making sure they have confidence in their choices.


Assuming this position, you ought to:

– Demonstrate outstanding communication skills that enable you to have deep and meaningful conversations, establish enduring bonds with others, and show empathy for our clients.
– Be able to take charge of customer inquiries and see them through to completion, guaranteeing that they receive individualized, amiable, and prompt service that goes above and beyond expectations.
– Adapt and persevere in a setting that is always changing.

When and Where Will You Work?

Our full-time jobs demand 35 hours per week, which are normally scheduled from 09:00 to 17:00 on Monday through Friday and from 09:00 to 13:30 on Saturday (although not all branches are open on Saturdays). On sometimes, you might be asked to assist branches that are close by; any extra expenses will be covered in accordance with HSBC’s Expenses Policy.

Your Instruction:

You will receive thorough in-branch training to acquaint yourself with the systems, HSBC goods and services, and your particular work function. The three-week training program for customer service consultants lasts for nine days. You are not permitted to take any vacation time during the training term as attendance is required for the full duration.

What You’re Going to Receive:

Pay: £25,061 starting pay for a 35-hour workweek, plus a discretionary performance bonus per year.
Vacation: More than six weeks of vacation time, including public and bank holidays, with the possibility to add more days.
Benefits for Employees: Entry to “Perks at Work,” which provides over 30,000 regional and local employee savings.
Pension: The largest employer-funded pension.
Medical coverage: BUPA health insurance.
Life Assurance: Four times your yearly pay is covered.
Benefits that are flexible include: access to a platform that provides benefits like retail gift cards, auto breakdown insurance, and upgrades to health club memberships.
Sharesave Scheme: A discounted monthly savings plan associated with the opportunity to purchase HSBC shares.

Inclusion and Diversity:

Diverse viewpoints and inclusive work environments are valued by HSBC. All applicants, regardless of gender, race, handicap, religion, sexual orientation, or age, will find our hiring procedures accessible. We guarantee equitable interview chances for those with impairments, chronic health issues, or neurodiverse needs as part of the Disability Confident Scheme.



To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.


To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

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