Customer Service Consultant Job Opportunity in Croydon
Website HSBC
Customer Service Consultant Job Opportunity in Croydon
HSBC Global Services Limited is seeking customer-focused individuals to join their branch network as a Customer Service Consultant. Specifically, this full-time position is based in Croydon (CR0 1TN) with a starting salary from £27,200 per year. Additionally, the role requires working 35 hours per week spanning Monday through Saturday, offering a great opportunity to promote digital banking services and champion financial inclusion.
About the Role
As a Customer Service Consultant, you will serve as the primary point of contact within the branch customer service team. Furthermore, you will educate customers on digital banking platforms while actively raising awareness around fraud prevention and supporting vulnerable individuals. As a result, you will take full ownership of customer needs to deliver friendly, personalized service. Consequently, you will build valuable foundational skills while developing a long-term career in financial services.
Key Responsibilities
Customer Engagement: Serve as the first point of contact, taking ownership of individual customer enquiries to deliver an exceptional branch experience.
Digital & Fraud Education: Guide customers in adopting HSBC digital banking platforms while actively raising awareness regarding fraud protection.
Vulnerability Support: Identify customers in vulnerable situations or with complex requirements, determining appropriate solutions to ensure financial inclusion.
Branch Support: Collaborate with branch team members and occasionally assist neighboring local branches within a reasonable distance as required.
Candidate Requirements
Communication Skills: Strong interpersonal abilities to engage in effective conversations, build connections, and show genuine empathy.
Resilience & Ownership: Ability to take ownership of customer enquiries through to resolution within a dynamic, changing environment.
Work Eligibility: UK residents aged 18 or older with valid UK right to work for at least 14 months (no visa sponsorship provided; student visas restricting hours under 35 per week are ineligible).
What HSBC Offers You
Competitive Compensation: An attractive starting salary from £27,200 per year, complemented by an annual discretionary performance bonus.
Comprehensive Benefits: Over six weeks of annual leave (including public holidays), BUPA healthcare, and market-leading employer pension contributions.
Perks & Training: Access to 9 days of dedicated in-branch training, Perks at Work employee discounts, life assurance, sharesave schemes, and flexible benefits. Apply Now!
