Customer Support Job Opportunity in Glasgow
Website Lloyds Banking Group
Customer Support Job Opportunity in Glasgow
Lloyds Banking Group is seeking an empathetic and adaptable individual to join their branch network in a Customer Support role. Specifically, this part-time position is based in Glasgow across branches such as Argyle Street, Sauchiehall Street, Partick, Milngavie, and The Forge. Additionally, the role requires working 28 hours per week across five days (including 1 in 2 Saturdays), offering a starting salary of £20,960 that increases to £21,560 after six months.
About the Role
As a Customer Support team member, you will start your career delivering face-to-face assistance to customers in local branches. Furthermore, you will support individuals through critical moments, such as bereavement, fraud concerns, and digital banking onboarding. As a result, you will empower customers to use online and mobile banking independently while connecting them with appropriate products. Consequently, you will build strong foundational banking skills that enable long-term career progression across the Group.
Key Responsibilities
Customer Guidance: Provide empathetic face-to-face support, guiding customers through digital services, everyday banking queries, and complex life events.
Digital Empowerment: Help customers build confidence using online and mobile banking platforms independently.
Relationship Building: Identify customer needs proactively, connecting them with tailored financial solutions and Group services.
Branch Collaboration: Partner closely with team members across regional branches to maintain high service standards.
Candidate Requirements
Customer Service Experience: A minimum of 12 months of prior customer service experience in any sector.
Core Competencies: Honest, caring, and empathetic demeanor, with strong communication skills and a passion for helping people manage their finances.
Schedule Flexibility: Ability to work a 28-hour weekly pattern (typically 10am–4pm) across five days, including working every second Saturday.
What Lloyds Banking Group Offers You
Competitive Compensation: A starting salary of £20,960 (rising to £21,560 after six months), an annual performance-related bonus, and a full work uniform.
Comprehensive Benefits: Up to 15% employer pension contribution, BUPA private medical coverage, share schemes, and 22 days of pro-rated annual leave plus bank holidays.
Career Growth: Structured development through the Skill Progression Framework, unlocking future specialist pathways in Digital, Operations, Fraud, or Leadership. Apply Now!
