Universal Banker Job Opportunity in Glasgow
Website HSBC Global Services Limited
Universal Banker Job Opportunity in Glasgow
HSBC Global Services Limited is seeking dedicated customer-focused individuals to join their branch network as a Universal Banker. Specifically, this full-time role is based in Glasgow (G1 3LB) with a starting salary from £27,000 per year. Additionally, the position requires a 35-hour work week spanning Monday through Saturday, offering an exciting opportunity to champion digital banking and financial inclusion.
About the Role
As a Universal Banker, you act as the primary point of contact within the branch customer service team. Furthermore, you educate customers on digital platforms while raising vital fraud awareness and supporting vulnerable individuals. As a result, you ensure that every customer receives personalized guidance tailored to their complex banking needs. Consequently, you help foster an inclusive banking environment while building a rewarding career in financial services.
Key Responsibilities
Customer Engagement: Serve as the first point of contact, taking complete ownership of customer enquiries to deliver friendly and efficient resolutions.
Digital & Fraud Education: Guide customers in utilizing HSBC digital platforms safely while proactively raising awareness around fraud protection.
Vulnerability Support: Identify customers in vulnerable situations or with complex needs, determining the best ways to provide compassionate and effective support.
Branch Collaboration: Support local branch operations and participate in comprehensive branch training initiatives as required.
Candidate Requirements
Communication Skills: Excellent interpersonal abilities to engage in effective conversations, build strong connections, and demonstrate genuine empathy.
Resilience & Adaptability: A helpful personality combined with the resilience to thrive in a continuously changing retail environment.
Experience Note: Prior customer service experience is advantageous but not mandatory; comprehensive in-branch training is provided. However, applicants on student visas restricting work hours to under 35 hours per week are unfortunately ineligible.
What HSBC Offers You
Competitive Compensation: An attractive starting salary from £27,000 per year, complemented by an annual discretionary performance bonus.
Comprehensive Benefits: Over six weeks of holiday (including public holidays with an option to buy more), BUPA healthcare, and market-leading pension contributions.
Perks & Growth: Access to Perks at Work discounts, life assurance, sharesave schemes, flexible benefits platforms, and dedicated career development resources. Apply Now!
