Graduate Support Analyst in the UK
Website Doc-Works Ltd
Graduate Application Support Role – Hybrid Opportunity
💼 Job Type: Full-Time | Permanent | Graduate
💰 Salary: £24,900 – £27,000 per year
🕒 Schedule: Monday to Friday + Optional Paid Weekend Shifts
Start Your Career in Software & Application Support
Are you a graduate or early-career professional looking to build your future in software support, IT systems, and SaaS operations?
Doc-works is offering an exciting opportunity to join their growing Support Team. This role is ideal for individuals interested in application support, customer service, software systems, and technical troubleshooting.
Full training will be provided on all in-house systems, making this a fantastic opportunity to develop valuable industry skills in a supportive environment.
About the Company
Doc-works provides SaaS solutions to clients across several sectors, including:
- Emergency Services
- Postal Services
- Business Operations
The company operates using Manage Engine Service Desk and follows accredited ISO27001 Business Management System standards to ensure high-quality support and data security.
Your Key Responsibilities
🖥 Application & System Support
- Carry out daily system and application checks
- Ensure all platforms and services operate correctly
- Support software installations and troubleshooting
🎧 Customer Support & Service Desk
- Respond to customer issues via phone and email
- Resolve service desk tickets within SLA requirements
- Escalate complex issues to the correct technical teams
📋 Issue Management & Documentation
- Triage incoming support requests
- Maintain accurate records and updates within the support system
- Follow ISO27001 support procedures and compliance standards
🤝 Team Collaboration
- Work closely with internal support and technical teams
- Communicate risks or operational issues effectively
- Support continuous improvement of service processes
Preferred Skills (Not Essential)
Training will be provided, but knowledge in the following areas would be beneficial:
- SQL
- HTML & JavaScript
- Software Installation
- Software Development Lifecycle (SDLC)
- Customer Communication Skills
What They’re Looking For
🌟 Personal Qualities
- Organised and detail-oriented approach
- Ability to manage multiple tasks and priorities
- Strong written and verbal communication skills
- Team player with the ability to work independently
- Positive attitude and willingness to learn
Benefits & Perks
💼 Employee Benefits
- Company pension scheme
- Casual dress code
- Cycle to work scheme
- Company events
- On-site parking
- Hybrid working flexibility
- Optional paid weekend shifts
Why Join Doc-works?
This role offers an excellent opportunity to:
✔ Gain hands-on SaaS and technical support experience
✔ Develop IT and customer service skills
✔ Work in a flexible hybrid environment
✔ Learn industry-standard support processes
✔ Build long-term career opportunities in technology and software support
Career Development Opportunity
Whether you are a recent graduate or someone looking to start a career in application support and SaaS operations, this role provides practical experience and professional growth within a fast-paced technical environment.
Ready to Apply?
If you are enthusiastic about technology, customer support, and problem-solving, this could be the perfect opportunity to launch your career.
Apply now and join Doc-works in delivering critical support solutions to businesses across the UK.
