Launch Your Career: Graduate Client Support Advisor Role!

Launch Your Career: Graduate Client Support Advisor Role!

Are you a recent graduate with a passion for excellence and a heart for the planet? We are thrilled to offer a Graduate Client Support Advisor role at Recorra, a leading circular economy company based in the heart of London (SE1). If you are eager to build a rewarding career while helping create a better future for everyone, this permanent, full-time position is your perfect starting point. You will earn a competitive salary of £28,900 per annum while working within an energetic, mission-driven team that has been championing environmental change since 1988.

About Recorra

Recorra is a pioneer in the circular economy, providing essential services for recycling, data destruction, and office supplies across London and the South East. Notably, we began as an initiative by Friends of the Earth and have since grown into a thriving independent commercial organization. We are an ethical, fast-growing company composed of exceptional people. Furthermore, we are currently navigating an exciting period of growth, offering you a friendly and forward-thinking environment where your skills can truly make a difference.

The Role and Your Growth

As our new Graduate Client Support Advisor, you will act as a pivotal link between our clients and our mission. Your journey begins with a comprehensive 18-month training period on our Helpdesk. During this time, you will gain invaluable experience and build the confidence needed to master the role. Following this foundation, you will be perfectly positioned to explore career pathways within our Sustainability or Account Management teams.

Specifically, your responsibilities will include:

• First-Class Support: Serving as the primary point of contact to deliver high-level service to our clients.

• Request Management: Processing client bookings and specific service requests efficiently.

• Ownership: Responding to enquiries via telephone and email, taking full responsibility for resolving every query.

• Team Collaboration: Supporting our Account Managers and Operations teams with their client-related enquiries and site services.

• Rapport Building: Developing strong professional relationships with clients, managers, and operational staff.

• Communication: Acting as the main bridge between our Operations Team and our diverse client base.

• Financial Administration: Handling straightforward pricing and invoicing queries.

• Service Promotion: Educating clients about additional services that can help them reach their sustainability goals.

About You

We are looking for a self-motivated individual who is ready to grow. Ideally, you should demonstrate the following:

• Autonomy: You are highly motivated and capable of working independently.

• Adaptability: You can shift your communication style to suit different audiences.

• Solution-Oriented: You consistently look for solutions rather than focusing on problems.

• Communication: You possess excellent verbal and written communication skills.

• Tech Savvy: You have strong IT skills and a well-organized approach to time management.

• Passion: You have a genuine personal interest in the environment and sustainability.

• Experience: While not mandatory, one year of customer service experience is preferred.

Perks and Benefits

We believe in rewarding our team for their dedication to our shared purpose. Consequently, you will enjoy a wide range of benefits:

• Financial Security: A competitive salary and a contributory employee pension scheme.

• Commuter Support: Travel season ticket loans and a cycle-to-work scheme.

• Health & Wellbeing: An Employee Assistance Programme, Health Cash Plan, and even monthly on-site massages.

• Time Off: 22 days of annual leave (increasing with service) plus bank holidays.

• Office Culture: A dog-friendly office, free breakfast, and regular social activities.

• Social Impact: Opportunities for charity volunteering to give back to the community.

Important Details

• Location: 52 Lant Street, London, SE1 1RB.

• Working Hours: 37.5 hours per week over 5 days, which includes Saturdays.

• Requirements: You must have the legal right to live and work in the UK.

Are you ready to join a team united by a passion for sustainability? Apply today to start your journey with Recorra!