Retail Customer Service Assistant Job Opportunity in Birmingham
Website BP Retails
Retail Customer Service Assistant Job Opportunity in Birmingham
BP Retail is seeking energetic and customer-focused individuals to join their convenience store team as a Retail Customer Service Assistant. Specifically, this position is based in Birmingham (B72 1AY) and is open to applicants aged 16 and older. Additionally, the role offers flexible hours, full online and on-the-job training, and an array of employee wellbeing benefits.
About the Role
As a Retail Customer Service Assistant, you will serve at the heart of bp’s customer-facing operations in a fast-paced retail environment. Furthermore, you will assist store visitors with daily purchases, operate the Wild Bean Café, and maintain high standards of safety and store presentation. As a result, you will create a welcoming atmosphere for every customer. Consequently, this role serves as an ideal entry point for individuals seeking flexible work and clear career progression opportunities.
Key Responsibilities
Customer Service: Serve customers efficiently and promptly at the checkout while promoting store offers, promotions, and loyalty programs.
Food & Beverage Service: Prepare and serve barista-style hot drinks and food items within the Wild Bean Café section.
Stock Management: Assist with receiving delivery shipments, organizing inventory, and replenishing shelf stock throughout the store.
Store Maintenance: Perform essential cleaning and maintenance duties across all store areas, customer facilities, and the forecourt.
Candidate Requirements
Customer Orientation: A genuine passion for delivering great service and working collaboratively within a team environment.
Safety Focus: Commitment to prioritizing safety for yourself, colleagues, and customers in line with company procedures.
Age & Experience: Open to candidates aged 16+; prior retail experience is welcomed but not required as full training is provided.
What BP Retail Offers You
Competitive Compensation: Competitive pay rates complemented by flexible scheduling options and paid annual leave.
Store Discounts: A 25% discount on in-store merchandise (exclusions apply) alongside free barista-style hot beverages during shifts.
Health & Wellbeing: Access to the Retail Trust (24/7 online GP, financial advice), the Headspace and Thrive apps, an Employee Assistance Programme, a company pension scheme, and a share save program. Apply Now!
