Customer Service Representative Job Opportunity in Lisburn
Website Tata Steel
Customer Service Representative Job Opportunity in Lisburn
Tata Steel is seeking an organized and customer-focused individual to join their Distribution UK & Ireland department as a Customer Service Representative. Specifically, this full-time role is based in Lisburn under a hybrid working arrangement. Additionally, the position offers a competitive starting salary from £25,500 per year alongside performance-related bonuses and extensive corporate benefits, with applications closing on Monday 23rd November 2026.
About the Role
As a Customer Service Representative, you will act as the primary link between customers, Commercial teams, and Planning teams. Furthermore, you will manage end-to-end order processing, address daily queries, handle complaints, and promote digital ordering tools like Nexus. As a result, your proactive communication will directly enhance customer satisfaction and operational efficiency. Consequently, this role offers an exceptional platform to build a long-term career within a global industrial enterprise.
Key Responsibilities
Order & Account Management: Process customer orders accurately within agreed timelines using Stratix while promoting digital documentation platforms.
Customer Communication: Serve as the main point of contact, providing delivery updates, conducting satisfaction calls, and proactively resolving service issues.
Cross-Functional Collaboration: Partner with Lead CSRs, Commercial representatives, and Planning teams to manage fulfillment performance and contract reviews.
Quality & Safety Compliance: Handle customer complaints promptly while adhering strictly to sales administration standards and health, safety, and environmental policies.
Candidate Requirements
Customer Focus: Passion for delivering outstanding customer service alongside strong relationship-building and stakeholder influencing skills.
Core Competencies: Strong analytical thinking, excellent problem-solving capabilities, high attention to detail, and sound organizational skills.
Operational Skills: Ability to thrive within a fast-paced matrix environment paired with a solid understanding of commercial business processes.
What Tata Steel Offers You
Competitive Compensation: A base salary from £25,500 per annum, an annual pay review, and a quarterly business performance bonus scheme.
Generous Leave & Pension: 35 days of annual leave per year and a market-leading defined contribution pension (10% employer contribution / 6% employee contribution).
Lifestyle Benefits: Free on-site parking, an Employee Assistance Programme, and employee discounts across major brands including Vodafone and Jaguar Land Rover. Apply Now!
