Junior Service Desk Analyst Job Opportunity in Belfast
Website System C
Junior Service Desk Analyst Job Opportunity in Belfast
System C is seeking an enthusiastic individual to begin their technology career as an Associate Application Support Analyst. Specifically, this full-time role is based at The Innovation Centre in Belfast (BT3 9DT). Additionally, the position offers a supportive environment designed to help health, education, and social care services across the UK through innovative software solutions.
About the Role
As a Junior Service Desk Analyst, you will provide first-line support for customer incidents using Jira while investigating technical issues. Furthermore, you will work closely with Product, Development, and third-party partners to replicate software defects and support long-term fixes. As a result, you will take ownership of assigned customer accounts, ensuring timely resolutions within agreed service levels. Consequently, you will build a solid technical foundation through structured training, mentoring, and professional development.
Key Responsibilities
Incident Management: Provide first-line support for customer incidents using Jira while communicating clearly and professionally throughout the support process.
Technical Investigation: Investigate and resolve technical issues across both hosted and on-premise environments using logs, SQL, and diagnostic tools.
Defect Replication: Replicate customer issues to identify software bugs and collaborate with development teams on permanent fixes.
Account Ownership: Take full ownership of assigned customer accounts, maintaining service level agreements and driving resolution excellence.
Candidate Requirements
Core Competencies: Strong communication, customer service skills, a proactive attitude, and the ability to work independently or within a collaborative team.
Technical Interest: A basic understanding of technology, software, or IT systems, alongside an interest in SQL, databases, or programming.
Beneficial Experience: Prior exposure to Jira, remote support tools, server environments, or application support is advantageous but not mandatory.
What System C Offers You
Career Growth: Structured training, dedicated mentoring, clear career progression pathways, and ongoing technical development.
Support & Wellbeing: Flexible employee benefits, wellbeing support programs, and recognition initiatives that celebrate professional success.
Meaningful Impact: An inclusive, collaborative culture focused on doing the right thing and improving lives through technology. Apply Now!
