Digital Business Analyst

Website EE Limited


Function: Product & Propositions

Salary: Negotiable

There’s never been a more exciting time to join the Consumer Digital Team. We’re investing hundreds of millions of pounds into digital and transforming the way we work to create, not just the best digital experience in the telco market, but something that customers talk about as the best in the UK.

We believe in empowering our digital superheroes to work autonomously as teams, and to rapidly learn and develop the best routes and techniques to creating customer value. We’re founded on the core idea that we continuously ‘build, measure, and learn’ which allows us to deliver on our purpose: to drive digital thinking and expertise so that together we can create the best experiences that enhance our customers’ lives.

We’ve got something really special here, something we’re all incredibly proud to be part of. Every day we have the chance to positively impact the lives of the millions of customers that engage with us. To bring them close to the things that matter most to them. This is your chance to join us on our ground breaking journey.

Why this job matters:
Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Digital Business Analyst you will provide expert functional and technical design capability within the Consumer Digital team, ensuring that our Digital solutions are designed to meet both the customer and business needs whilst matching expectations for ROI, quality, reliability and speed to market.

Acting as SME you will be that link between supporting our business stakeholders with their vision for our customers and translating that into requirements and innovative solutions that our Digital teams can develop and deliver.

What you’ll be doing:

  • Engage with business stakeholders from the Consumer Digital space to gather business requirements for IT systems, IT integration and process automation
  • Analyse business requirements and work with other analysts and systems architects to define innovative system solutions
  • Prepare impact analysis documents, recommendations, executive briefings
  • Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices
  • Identify dependencies on external systems and manage them across work streams and technology functions to fulfil the overall objectives of the Consumer Digital team
  • Works with the Technical Delivery Team/Project coordinator/Engineering Team, to define and clarify the requirements for the software to deliver against business objectives
  • Functionally design the software or reports against the client requirements
  • Produce schedules and ad-hoc information requests to user’s satisfaction
  • Automate report requests wherever possible
  • Tests the application to ensure it meets the required needs
  • Support the implementation and roll out of the finalised product
  • Be able to guide a development team
  • Groom the product backlog and actively participate in various scrum ceremonies
  • Take ownership of Projects/Requirements, contribute actively in coordination with business and transversal teams
  • Discuss with business stakeholders and take initial request to a level of maturity from which the development team can pick it up
  • Provide innovate solutions to real life business problems
  • Collaborate with backend/Dev teams for managing Product Demos
  • Participate in change control process for any upcoming requirement and design changes

Skills and experience you’d be expected to have:

  • Experience of digital business analysis for customer focused digital services such as web, mobile, eCommerce and eBusiness
  • A very good understanding of agile methodologies
  • Ability to manage business and IT stakeholders
  • Experience in creation of System Processes using Visio or other UML Tools
  • Knowledge of Eligibility Checks, Product Configuration, Pricing, Payments, Customer Agreements
  • Functional knowledge of Telecom OSS/BSS
  • Strong customer focus, ability to work independently in a fast-paced environment and ability to learn new business and IT trends

What you’ll get in return:

  • Hybrid working (3 days per week in the office, 2 wherever)
  • 25 days annual leave (plus bank holidays)
  • 10% on target bonus
  • Life Assurance
  • Pension scheme
  • Direct share scheme
  • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  • 50% off EE mobile pay monthly or SIM only plans
  • Exclusive colleague discounts on our latest and greatest BT broadband packages
  • BT TV with TNT Sports and NOW Entertainment
  • 30% discount for friends and family on EE mobile pay monthly and SIM only plans

About us:

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

If you satisfy all the criteria, kindly click the “Apply” button and submit your resume.

To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

To apply for this job email your details to

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Contact us

EE Limited

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