• MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers, and Service are completed.

• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

• Ensure food safety, quality, and accuracy of orders.

• Resolve customer complaints quickly while maintaining positive customer relations.

• Cooperation with peers – work with fellow employees as part of a team, and help others when they need a hand.

• Oversee proper product preparation, rotation, portioning, cooking, and holding times.

• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.

• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
• Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
• Create procedures and protocols (such as checklists) and distribute to staff
• Communicate and coordinate with employees (including executive operations team) and vendors
• Onboard and train new employees to ensure that they adhere to standard operating procedures