About Me

About Me

Wannabe entrepreneur/photographer

Educational Qualification

Institution Name

University of Northampton

Course/ Content/Module

MSc In Logistics and Supply Chain Management

Start Date

08/02/2023

End Date

05/05/2025

Location

Northampton

Description

Masters in Logistics and Supply Chain Management

Institution Name

Zakir Hussain Delhi College

Course/ Content/Module

Bachelor of Commerce

Start Date

05/06/2019

End Date

14/05/2022

Location

New Delhi

Institution Name

GHSS Kuttiady

Course/ Content/Module

Higher Secondary Education

Start Date

01/06/2017

End Date

16/04/2019

Location

Kerala

Work Experience

Job Title

Crew Member

Employment Type

Employment Type

Company Name

Five Guys

Start Date

01/09/2023

Job Title

Customer Care Executive

Employment Type

Full time

Company Name

Ienergizer

Start Date

01/10/2021

End Date

06/05/2022

Description

• Interacted with customers over the phone and through email to resolve their queries and complaints related to
credit card services and transactions.
• Assisted in processing credit card applications, credit limit enhancement requests, and activation/deactivation of
cards. Ensured that all customer interactions were logged accurately and promptly in the CRM system.
• Followed up with customers to ensure that their issues were resolved satisfactorily and provided feedback to the
team lead on recurring issues.
• Participated in training sessions and coaching to improve customer service skills and knowledge of
credit card policies and procedures.
• Achieved a 90% customer satisfaction rating based on surveys and feedback

Job Title

Supervisor

Employment Type

Freelance

Company Name

Wedbox Wedding

Start Date

01/06/2022

End Date

09/01/2023

Description

Managed daily operations of the photography studio, including scheduling, equipment maintenance, and client
management.
Supervised a team of photographers, editors, and customer service representatives to ensure high-quality
services and customer satisfaction.
Collaborated with marketing and sales teams to develop marketing strategies and promotional campaigns to
increase sales and revenue.
Maintained accurate financial records, including tracking expenses and revenue, creating invoices, and managing
budgets.
Provided exceptional customer service by responding to inquiries, resolving customer complaints, and ensuring
customer satisfaction.
Oversaw the studio’s social media presence, including creating content and responding to comments and
inquiries

Job Title

Business development Intern

Employment Type

Employment Type

Company Name

Stunited

Start Date

13/01/2024

End Date

13/01/2024

Top 3 Skills

Top 3 Proffesional Skills

Adaptability, Teamwork, Technical skills, Customer service

Top 3 Technical Skills

Microsoft Office

Languages Known

Languages Known

English, Hindi, Malayalam

Volunteer Experience

Name of Organisation

Palestinian Forum in Britian

Volunteer Role

Community Organizer

Cause

Human rights

Start Date

23/11

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