• Interacted with customers over the phone and through email to resolve their queries and complaints related to
credit card services and transactions.
• Assisted in processing credit card applications, credit limit enhancement requests, and activation/deactivation of
cards. Ensured that all customer interactions were logged accurately and promptly in the CRM system.
• Followed up with customers to ensure that their issues were resolved satisfactorily and provided feedback to the
team lead on recurring issues.
• Participated in training sessions and coaching to improve customer service skills and knowledge of
credit card policies and procedures.
• Achieved a 90% customer satisfaction rating based on surveys and feedback

Managed daily operations of the photography studio, including scheduling, equipment maintenance, and client
management.
Supervised a team of photographers, editors, and customer service representatives to ensure high-quality
services and customer satisfaction.
Collaborated with marketing and sales teams to develop marketing strategies and promotional campaigns to
increase sales and revenue.
Maintained accurate financial records, including tracking expenses and revenue, creating invoices, and managing
budgets.
Provided exceptional customer service by responding to inquiries, resolving customer complaints, and ensuring
customer satisfaction.
Oversaw the studio’s social media presence, including creating content and responding to comments and
inquiries