From August 2023 to December 2023, I worked as a Customer Service Associate (CSA) at Firstsource. In this role, I was responsible for handling inbound chat processes, where I interacted with customers, addressing their inquiries, providing support, and ensuring a seamless experience. This position required quick thinking, problem-solving skills, and the ability to manage multiple chats simultaneously, all while maintaining a high level of customer satisfaction.

Throughout my time at Firstsource, I developed excellent communication skills, honed my ability to handle customer concerns effectively, and gained experience in a fast-paced environment. This role also helped me enhance my technical proficiency, particularly with CRM tools and customer service platforms.

I have had the privilege of organizing corporate cricket tournaments, bringing together teams from various companies for friendly yet competitive matches. This role involved coordinating logistics, managing teams, arranging venues, and ensuring smooth execution of the tournaments. My experience also extends to organizing cricket tournaments for U16, U19, and U23 age groups, where I focused on providing young athletes with the opportunity to showcase their skills in a competitive and supportive environment.

These experiences allowed me to develop strong organizational, communication, and leadership skills, while also fostering a passion for promoting sports and teamwork. Additionally, organizing these events provided me with a deeper understanding of the strategic elements involved in managing sporting events at different levels.