• Learned to work efficiently in a fast-paced environment while staying calm and focused under pressure.
• Took on different roles across the front counter, kitchen, and drive-thru to ensure smooth day-to-day operations.
• Delivered friendly, helpful service and made sure every customer had a positive experience.
• Prepared food and drinks safely and consistently, maintaining hygiene and quality standards.
• Helped train and support new team members, creating a welcoming and supportive team atmosphere.
• Dealt with customer issues professionally, often turning complaints into positive outcomes.

• Gained strong communication, teamwork, and problem-solving skills that I carry forward in every role.

As an Analyst at Travel Cubs LLP, I was responsible for driving strategic insights across operations, marketing, and finance to support business growth in the competitive travel sector.

• Conducted in-depth analysis of operational and marketing strategies to enhance efficiency and customer reach.
• Evaluated financial operations to identify cost-saving opportunities and improve budgeting accuracy.
• Strategised key travel destinations and network partnerships to expand market presence and streamline logistics.

This role sharpened my analytical, strategic planning, and cross-functional collaboration skills in a fast-paced startup environment.

• Managed a team of 20 employees, ensuring smooth workflow and efficient task delegation.
• Oversaw stock levels and ordering processes, maintaining inventory and reducing stock shortages.
• Supervised 3-4 projects simultaneously, ensuring timely completion within budget constraints.
• Basic Training and mentoring 10+ new employees, improving team productivity by20%.
• Handled customer inquiries and complaints, increasing customer satisfaction scores by 25%.
• Assisted in financial transactions, billing, and cash flow management, ensuring accurate record-keeping and cost control.
• Conducted market research and suggested product enhancements as per customers needs.