About Me

About Me

I’m an experienced and motivated retail professional with a 5+years of  strong background in  operations and team management. I have a proven track record of supporting store performance through effective leadership, excellent customer service, and efficient day-to-day operations. I’m passionate about creating a positive shopping experience, driving sales, and maintaining high operational and compliance standards. Known for being hands-on, reliable, and adaptable, I thrive in fast-paced retail environments where teamwork and attention to detail make all the difference.

Educational Qualification

Institution Name

University of East London

Course/Content/Module

MBA(Business Analytics)

Start Date

24/05/2025

End Date

23/01/2026

Location

Docklands Campus,E16 2RD

Work Experience

Job Title

Customer Service Assistant

Employment Type

Part time

Company Name

Sainsburys

Start Date

31/08/2024

Description

I am a friendly and customer-focused team member with experience in providing excellent service, assisting customers with approx 100’s of queries, operating tills 25, and maintaining well-stocked, tidy displays. Skilled in handling transactions, resolving issues efficiently, and supporting smooth day-to-day store operations. Reliable, approachable, and committed to creating a positive shopping experience for every customer

Employment Type

Employment Type

Job Title

Assistant Operations Manager

Employment Type

Full time

Company Name

Reliance Retail Limited

Start Date

16/11/2020

End Date

30/04/2024

Description
  • I oversee daily store activities to ensure smooth and efficient operations.

  • I was supported  to department managers in meeting sales, shrink, and productivity targets.

  • Monitored store standards, ensuring shelves are full, clean, and well-merchandised.

 

  • Ensured compliance with company policies, procedures, and operational guidelines.

  • Assisted in managing budgets like Profit and Loss(P&L) 18%,EBIDTA, sales targets, and cost control measured in 0.5%.

  • Reviewed performance reports like operational excellence with 92% green , LFL growth and MOPR and help drive key performance indicators (KPIs).

  • Support strategic decisions to improve store profitability.

  • Managed stock levels  MBQ and seasonal to minimize shrinkage  and ensured availability.

  • Oversee deliveries, storage, and replenishment processes with supply chain management.

  • Worked  closely with suppliers and logistics teams to ensure smooth stock flow.

  • Conducted regular stock audits and manage shrinkage controls under  1.6%

Top 3 Skills

Top 3 Proffesional Skills

Critical Thinking, problem Solving, Communication, Customer service

Top 3 Technical Skills

Artificial Intelligence and Machine Learning, Data Science, SAP

Languages Known

Languages Known

English, Hindi, Telugu

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