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Shalini Mishra
Professional
About Me
| About Me | Passionate and proactive Assistant HR Manager Intern with a strong foundation in customer service and over four years of experience across the fintech, insurance, travel, and retail sectors. Skilled in effective communication, problem-solving, and multitasking, I bring a customer-centric mindset to HR operations. Currently enhancing my expertise in human resources, talent acquisition, and employee engagement. I am dedicated to supporting organizational goals by fostering a positive workplace culture and ensuring efficient HR processes. Eager to contribute my skills and grow within the field of HR. |
Educational Qualification
| Institution Name | University of East London |
| Course/Content/Module | Master of Business Administration (Placement Year) |
| Start Date | 27/05/2024 |
| End Date | 23/01/2026 |
| Location | East London, UK |
| Description | Currently enrolled in the MBA program at the University of East London (UEL), Docklands campus, from May 2024 to January 2026. The program provides a strong foundation in key business disciplines including Strategic Management, Marketing, Financial Management, Operations and Logistics, Human Resource Management, Business Analytics, and Sustainable Business Practices. Coursework is supported by active participation in business simulations, seminars, and group-based activities designed to enhance strategic thinking, leadership, and collaboration skills. Bringing over four years of customer experience across fintech, insurance, travel, and retail industries, with a strong ability to resolve complex queries and manage high-pressure situations. Currently undertaking an internship as an Assistant HR Manager at Stunited, contributing to core HR functions such as recruitment, employee engagement, and administrative support.
Focused on developing a well-rounded business perspective while building practical expertise in human resources and organizational development. |
| Institution Name | Kumaun University |
| Course/Content/Module | Bachelor of Commerce (Honours) |
| Start Date | 08/08/2018 |
| End Date | 30/04/2021 |
| Location | Nainital, Uttarakhand, India, 263002 |
| Description | Completed a B.Com (Hons) degree with a strong academic foundation in commerce, accounting, and business management, with a specialization in Human Resources. The program covered a comprehensive range of subjects designed to develop analytical, financial, and managerial skills essential for dynamic business environments. Core subjects included:
The degree provided a solid grounding in financial systems, legal frameworks, and business operations, forming the basis for advanced studies in management and professional experience particularly focused on customer service and human resources functions. |
Work Experience
| Job Title | HR Assistant Manager |
| Employment Type | Internship |
| Company Name | Stunited |
| Start Date | 10/06/2025 |
| End Date | 26/01/2026 |
| Location | 164 Birchfield Road East, Northampton, NN3 2HF, United Kingdom |
| Description | Currently pursuing an internship as an HR Assistant Manager at Stunited, gaining hands-on experience in human resources management within a dynamic organizational setting. Responsibilities include supporting recruitment and onboarding processes, assisting in employee relations, coordinating training and development programs, and contributing to HR policy implementation. This internship provides practical exposure to workforce management, talent acquisition, and organizational behavior, complementing academic knowledge with real-world HR operations and strategic initiatives. |
| Job Title | Travel Retail Specialist |
| Employment Type | Part time |
| Company Name | 36T Hub |
| Start Date | 15/09/2024 |
| End Date | 15/08/2025 |
| Location | Stansted Airport, Bassingbourn Road, Stansted, Essex, CM24 1QW, United Kingdom |
| Description | · Promoted high-end fragrance and fashion brands including Paco Rabanne, Carolina Herrera, BOSS, Michael Kors, and Versace, enhancing brand visibility and customer engagement. · Delivered personalized customer service to international clients, increasing retention by 25%. · Utilized upselling techniques and in-depth product knowledge to increase average transaction value by 18%. |
| Job Title | Senior Ambassador |
| Employment Type | Full time |
| Company Name | Teleperformance (Airbnb) |
| Start Date | 06/11/2023 |
| End Date | 07/04/2024 |
| Location | Plot No. 398, Udyog Vihar, Phase III, Sector 19, Gurugram, Haryana 122016, India |
| Description | · Resolved complex customer inquiries in a high-volume contact center, improving resolution rates by 30%. · Ensured customer satisfaction through empathetic, professional communication. · Identified areas for process improvement, reducing handling time and increasing customer satisfaction scores. |
| Job Title | Senior Customer Service Representative |
| Employment Type | Full time |
| Company Name | Concentrix (Coinbase) |
| Start Date | 08/03/2022 |
| End Date | 16/12/2022 |
| Location | DLF Infinity Tower A / B / C 28, DLF Infinity, DLF Cyber City, Phase 2 (or Phase 3), Sector 24/25, Gurugram, Haryana 122002, India |
| Description |
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| Job Title | Senior Executive – Operations (Band 5), |
| Employment Type | Full time |
| Company Name | Aegis (Zara) |
| Start Date | 05/10/2021 |
| End Date | 04/03/2022 |
| Location | 1st Floor, 10 Poorvi Marg, City Court, DLF Phase II (DLF Ph II), Gurugram, Haryana 122008, India |
| Description | · Delivered global customer service support via chat and email, handling inquiries related to refunds, reorders, and exchanges efficiently and professionally. · Resolved complex customer issues while maintaining high standards of service quality and response time. Maintained accurate documentation of customer interactions to support service improvement and compliance |
| Job Title | Assistant Coordinator |
| Employment Type | Full time |
| Company Name | Allianz Worldwide Partners Pvt Ltd |
| Start Date | 23/01/2020 |
| End Date | 30/01/2020 |
| Location | 1st Floor, DLF Square, Jacaranda Marg, DLF Phase II, Gurugram, Haryana 122002, India |
| Description |
Improved internal reporting systems for better workflow and reduced delays |
Top 3 Skills
| Top 3 Proffesional Skills | Critical Thinking, problem Solving, Leadership, Communication, Time management, Teamwork, Emotional intelligence, Creativity, Customer service, Attention to detail |
| Top 3 Technical Skills | Microsoft Office |
Languages Known
| Languages Known | English, Hindi |
Signup Details
| Profile Type | Professional |
| Username | HRShalini |
| First Name | Shalini |
| Last Name | Mishra |