Help Shape Communities: Customer Service Associate Role!

Help Shape Communities: Customer Service Associate Role!

Are you ready to join a global leader in property management? Greystar Real Estate Partners LLC currently has an exciting Customer Service Associate opening in London. Indeed, this full-time position suits individuals who love delivering amazing experiences. Furthermore, you will play a vital part in building a vibrant residential community.

About the Property Management Leader

Greystar operates as a fully integrated global real estate firm. Specifically, we focus on property management, investment, and development. Moreover, our team manages over 1 million units across 250 markets worldwide. Therefore, we oversee more than $320 billion in assets. Notably, our firm started in 1993 with a commitment to world-class service.

Overview of the Resident Experience Career

In this role, you will handle the daily management of the property. Additionally, you will work with onsite teams to create a safe environment. Consequently, your efforts will support occupancy and service excellence goals. Thus, you ensure that every resident feels at home.

Key Duties for Community Engagement Specialists

Your daily tasks will be varied and rewarding. For instance, you will perform the following:

• Deliver exceptional front-of-house service to everyone.

• Furthermore, resolve resident enquiries and complaints efficiently.

• Assist with exciting community events and engagement plans.

• Similarly, manage admin tasks like logging maintenance requests.

• Support marketing through open days and local promotions.

• Notably, conduct viewings and leasing conversions for new residents.

• Handle move-in and move-out tasks during busy peak periods.

• Maintain Health & Safety compliance with current UK rules.

• Also, join an on-call rota for emergency support.

• Manage rent collections and chase any arrears.

• Finally, process purchase orders and tenant refunds accurately.

Profile of the Ideal Client Support Professional

We seek candidates with a mix of education and soft skills. Specifically, you should bring the following:

• Maintain a good general level of education.

• For instance, show proficiency in Microsoft Office tools.

• Understand UK Health & Safety laws clearly.

• Notably, bring a strong customer-facing background to the team.

• Use excellent English communication skills every day.

• Additionally, make confident decisions independently when needed.

• Stay organized and handle multiple tasks with ease.

• Moreover, adapt quickly to a fast-paced work environment.

Why Join Our Residential Service Team?

Working with Greystar offers many professional advantages. For example, you will enjoy these benefits:

• Work with a famous and respected global brand.

• Furthermore, receive full training on all internal systems.

• Enjoy a supportive and friendly team atmosphere.

• Build strong relationships with a vibrant resident group.

• Consequently, grow your career within a massive global firm.

Ready to Apply?

Therefore, if you value community and service excellence, we want to hear from you. Apply now to take the next step in your professional journey. Indeed, you can join a team that values people and impact. Please note that we seek individuals who are ready to start immediately.

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