Exciting Opportunity: Sales & Marketing Coordinator

Location: St. Pancras London Autograph Collection, Euston Road, NW1 2AR
Category: Sales & Marketing
Job Number: 25184836
Position Type: Non-Management

Step into a role where your passion for hospitality and creativity in marketing can truly shine. At the iconic St. Pancras London Autograph Collection, we invite you to be part of a five-star environment that blends historic Victorian charm with contemporary luxury. From our celebrated Chambers Suites to our award-winning restaurants, spa, and event spaces, this is your opportunity to contribute to an unforgettable guest experience in the heart of King’s Cross.

Why Join Us? – Exceptional Benefits Await

As part of our team, you will enjoy a competitive salary and continuous professional development, alongside an impressive range of perks, including:

• 28 days of holiday (including Bank Holidays), with increases based on tenure

• Annual performance reviews with pay adjustments

• Free access to our gym and spa facilities

• Complimentary meals during shifts

• Uniform dry-cleaning services

• Access to BenefitHub for exclusive retail deals

• 50% discount across all St. Pancras outlets

• Marriott Discount Card offering savings on stays, upgrades and dining across 130 countries

• Travel season ticket loan

• Life Assurance & Employee Assistance Programme

• Cycle-to-work scheme

• Mental Health First Aiders

• Comprehensive training, recognition programmes, and an outstanding wellness initiative

Your Role – What You Will Do:

As a Sales & Marketing Coordinator, you will support the Sales & Marketing department with high-level administrative, analytical, and creative tasks. Your contribution will play a key part in the hotel’s marketing activities, brand consistency, sales operations, and guest experience.

Key Responsibilities

• Prepare and compile reports for senior leaders, including the Director of Sales, Director of Sales & Marketing, and Head of Marketing

• Manage day-to-day administrative duties such as email responses, market research, and identifying potential business opportunities

• Support VIP reservations, ensuring amenities, alerts, and guest requirements are accurately assigned

• Help organise VIP FAM trips, site visits, and prepare sales packs and gift bags

• Coordinate departmental resources, corporate gifts, and merchandising needs

• Ensure all projects delegated by the Sales & Marketing team are delivered on time and with attention to detail

• Answer telephone inquiries with excellent etiquette and ensure smooth call transfers

• Serve as a key point of contact for hotel departments and external partners requesting marketing or sales materials

• Use systems like MGS, Marsha, Opera, and other internal tools to create reports and documents

• Keep updated with hotel activities and ensure branded collateral and communication materials are accurate

• Assist with content creation and marketing activations in collaboration with the Marketing team

• Build strong working relationships with internal teams and external stakeholders

• Draft contracts for Corporate, FIT, and Group bookings

• Manage departmental invoices, budgets, and participate in financial meetings

• Follow all hotel policies, procedures, and brand guidelines

Be Part of Something Remarkable:

At St. Pancras London Autograph Collection, you’re joining a brand that celebrates individuality and storytelling. Our guests choose us for our character, history, and exceptional experience—and we’re looking for someone who embodies the same passion for excellence.

If you’re eager to grow, thrive in a dynamic environment, and want to be part of one of London’s most distinctive luxury hotels, we would love to hear from you.