Elevate Efficiency: Operations Performance Support Job Opportunity in the UK! 🚀

Elevate Efficiency: Operations Performance Support Job Opportunity in the UK! 🚀

Are you passionate about optimizing operations and enhancing performance? An exciting Operations Performance Support job Opportunity in the United Kingdom is now open, offering you the chance to grow your career with Royal Mail in the vibrant Portsmouth area. If you’re ready to make a significant impact in a dynamic, hybrid working environment, then we certainly want to hear from you!

Role Snapshot

• Location: Portsmouth (PO Postcode)
• Job Type: Full-time, Permanent
• Salary: Starting from £25,721 + Pension + Annual Leave
• Closing Date: Monday, 7th July 2025

About the Role

As an Operations Performance Support, you’ll play a vital role in backing the Operations Performance Leader (OPL) and their team. Your daily responsibilities will involve planning, scheduling performance reviews, managing essential reports, coordinating managerial absence and annual leave, and providing key day-to-day administrative and operational support. Ultimately, you’ll help ensure smooth delivery operations across the board.

What You’ll Do

Your core responsibilities will include:

• Maintaining the Managerial Resourcing Tool (MRT) to accurately track staffing plans.
• Managing the PSP HR system for absences, TOIL (Time Off In Lieu), substitution payments, and other related tasks.
• Organizing crucial performance coaching sessions, handling room bookings, preparing slide decks, and coordinating reviews.
• Overseeing annual leave allocation across teams, ensuring full compliance with company policy.
• Supporting the OPL with diary management, travel requests, and internal communications.
• Providing essential administrative support for grievance, conduct, and attendance cases.
• Coordinating equipment orders and ensuring compliance with Royal Mail systems.
• You will also travel occasionally within the Portsmouth area to support team operations.

About You

You’re organized, proactive, and truly enjoy working behind the scenes to ensure everything runs smoothly. You’ll bring:

• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Excel and PowerPoint.
• The ability to manage sensitive data with the utmost confidentiality and integrity.
• Excellent organizational and time-management skills.
• Flexibility to travel within the region when needed.
• Knowledge of Royal Mail systems and processes is a plus, though not strictly required.

Key Competencies

To excel in this role, you should demonstrate:

• Relationship Building: You will build trust and support across various business units. 🤝
• Customer Focus: You will promote a customer-centric culture within operations. 🎯
• Business Knowledge: You will understand key operational systems and tools effectively. 🧾
• Resource Management: You will monitor budget and procurement efficiently. 💰
• Health & Safety: You will model and support workplace well-being. ❤️
• People Support: You will assist managers with HR-related administrative tasks. 👥

Perks

We offer a comprehensive benefits package designed to support our team members:

• Generous Annual Leave: Enjoy 22.5 days of annual leave plus bank holidays, which increases with service. ✨
• Pension Scheme: Benefit from a generous company pension scheme for your future. ✨
• Family Leave: Access enhanced maternity, paternity, and adoption leave policies. ✨
• Wellbeing Support: Get 24/7 wellbeing support for you and your family. ✨
• Exclusive Discounts: Receive over 800 discounts on groceries, holidays, entertainment, and much more. ✨
• Sick Pay Support: Benefit from great company sick pay support. ✨
• Inclusive Environment: Thrive in an inclusive and flexible working environment. ✨

What to Expect Next

Shortlisted candidates will be invited to a face-to-face interview. This will feature competency-based and role-specific questions. Importantly, you’ll receive the interview questions in advance, so you’ll have ample time to prepare and bring your best examples forward.

At Royal Mail, trust and inclusion are at the very heart of what we do. We warmly welcome applicants from all backgrounds, including veterans, reservists, cadet instructors, and military spouses. Furthermore, if you require any adjustments during the hiring process, just let us know – we’re here to support you every step of the way.

Learn more about Royal Mail values: Don’t miss this opportunity – Apply before Monday, 7th July 2025! Note: This advert may close early if sufficient applications are received.

Job Reference: 325578 Promoted by: Royal Mail | Hybrid Working

Let’s deliver success together – apply now! 💼📦