Customer Support Specialist – Join the Homebox Team in Sheffield!
Website Homebox
Customer Support Specialist – Join the Homebox Team in Sheffield!
Are you searching for an exciting new challenge in a rapidly expanding industry? A Customer Support Specialist Job Opportunity in the United Kingdom is now open at Homebox, a dynamic prop-tech company based in Sheffield (S1). We’re revolutionizing the industry one innovative solution at a time, and we’re looking for an energetic, solution-driven individual who genuinely loves helping customers to join our vibrant team. If this sounds like you, then this Customer Support Specialist Job Opportunity in the United Kingdom is your chance to make a real impact!
Your Role at Homebox
As a Customer Support Specialist, you’ll be at the forefront of our customer experience, ensuring every interaction is resolved with confidence and care. You won’t just be answering questions; you’ll be solving problems and owning the resolution process from start to finish.
Position Details:
- Type: Full-time, Permanent
- Salary: £24,000 – £35,000 per year
- Location: Sheffield S1 (in-person)
- Schedule: Monday to Friday
What You’ll Be Doing
Specifically, your key responsibilities will include:
- Taking full ownership of escalated customer service cases, seeing them through to complete resolution. No passing the buck here!
- Quickly and accurately solving customer problems with both confidence and genuine care.
- Communicating with customers in a clear, human, and empathetic way, prioritizing phone conversations for direct engagement, followed by emails.
- Setting clear expectations for customers, acting swiftly, and consistently prioritizing efficient problem resolution.
- Meeting performance goals, aiming to close 90% of cases within one week of initiation.
- Ensuring smooth and effective handovers with other internal teams to maintain continuous customer service.
- Actively spotting patterns in customer issues, raising concerns, and contributing to our continuous improvement efforts.
What You’ll Bring
We’re looking for someone who demonstrates:
- High energy and a strong drive to thrive in a fast-paced work environment. ⚡
- A positive, can-do attitude, regardless of the challenge presented. 😄
- Creative and effective problem-solving skills to tackle unique situations. 🔍
- Excellent communication abilities, particularly strong verbal skills for phone interactions. ☎️
- An ownership mindset – if you identify a problem, you’re driven to fix it. 🔧
- Genuine curiosity and a strong desire for continuous learning and growth. 📚
- Recent graduates are strongly encouraged to apply! 🎓
Why You’ll Love Working at Homebox
At Homebox, we cultivate a unique environment where:
- We build, learn, and grow as a unified team, fostering collective success.
- You’ll find no stifling bureaucracy, just dedicated people doing great work.
- Every idea matters, and we champion collaboration over ego.
- You’ll experience fast-paced learning and encounter new challenges daily.
- Your hard work truly makes a real impact on our customers and the industry. 💥
Fantastic Perks Await You
We believe in supporting our team, and our perks reflect that:
- Additional leave to ensure you get ample rest and relaxation.
- Casual dress code for a comfortable work environment. 👕
- Fun company events that foster team spirit and collaboration. 🎉
- A robust company pension scheme for your future security.
- Cycle to work scheme to promote health and sustainable commuting. 🚲
- Employee discounts on various products and services. 🛍️
- Free on-site parking for convenience. 🅿️
Eligibility & Location
- Work Location: In-person at our Sheffield office (S1).
- Education: A-Level or equivalent (preferred).
- Eligibility: You must have the legal right to work in the UK.
Ready to ride with us and make a tangible difference in the prop-tech industry?
Apply now and let’s build something brilliant together! 📩
