Customer Services Administrator Job in the UK

Are you looking for a Customer Services Administrator job in the UK with excellent career growth, strong benefits, and long-term stability? This is a fantastic opportunity to join AJ Bell, one of the UK’s fastest-growing investment platform businesses, at their modern Exchange Quay office in Manchester.

AJ Bell is hiring hardworking, articulate, and customer-focused individuals to join their Client Servicing Administration teams. If you enjoy working with customers, handling administration tasks, and building a career within financial services, this role offers the perfect starting point.

About the Customer Services Administrator Role:

As a Customer Services Administrator, you will play a vital role in delivering AJ Bell’s award-winning customer service. You will support customers with administrative requests, financial transactions, and account-related queries while ensuring accuracy and efficiency across internal systems.

This role is ideal for candidates who are organised, numerate, confident communicators, and keen to develop within a professional financial services environment.

AJ Bell is expanding rapidly, meaning multiple roles are available, with new inductions taking place fortnightly.

Key Responsibilities:

In this Customer Services Administrator job in Manchester, your day-to-day duties will include:

• Processing customer service requests accurately and efficiently

• Handling financial transactions in line with internal procedures

• Producing professional letters and emails for customers

• Responding to customer queries via phone and email

• Maintaining accurate customer records on internal databases

• Working with multiple internal systems and platforms

• Ensuring all work meets compliance and quality standards

• Managing workloads effectively to meet deadlines

• Supporting team objectives in a fast-paced environment

Required Knowledge, Skills & Experience:

To be successful in this Customer Services Administrator job in the UK, you should meet the following criteria:

Essential Requirements

• Minimum of 5 GCSEs (grades 9–4 / A–C)* or equivalent, including Maths and English

• Strong numerical ability and attention to detail

• Excellent written and verbal communication skills

• Competent IT skills, including experience with Microsoft Excel

• Ability to work under pressure and meet deadlines

• Comfortable working independently when required

Desirable

• Previous experience in financial services, administration, or customer service

• A strong interest in the financial services or investment sector

About AJ Bell:

AJ Bell is one of the UK’s leading investment platform providers, supporting over 644,000 customers and managing assets worth more than £103.3 billion. Their services cater to everyone, from professional financial advisers to first-time DIY investors.

Listed on the Main Market of the London Stock Exchange since 2018, AJ Bell is now a FTSE 250 company with offices in Manchester, London, and Bristol, employing over 1,500 people nationwide.

AJ Bell has been recognised as one of the UK’s Best 100 Companies to Work For for six consecutive years and was named a Great Place to Work® in 2025.

Salary & Benefits – What You’ll Receive:

This Customer Services Administrator job in the UK comes with an excellent benefits package, including:

Salary & Financial Benefits

• Starting salary of £25,400 (depending on financial services experience)

• Discretionary annual bonus scheme

• Free annual share awards

• Buy As You Earn (BAYE) share scheme

• Company pension with matched contributions up to 6%

Health & Wellbeing

• Private medical insurance (discounted scheme)

• Private dental insurance

• Health Cash Plan (SimplyHealth)

• On-site gym with free fitness classes

• Employee Assistance Programme

• Sick pay plus pledge

Work–Life Balance

• 25 days holiday, increasing up to 31 days with service

• Holiday buy and sell scheme

• Paid time off for volunteer work

• Casual dress code

• Hybrid working model

Additional Perks

• Bike loan scheme

• Travel season ticket loans

• Enhanced maternity, paternity, and shared parental leave

• Discounted nursery fees at Kids Planet (Exchange Quay)

• Death in service scheme

• Social events including monthly payday drinks, summer and Christmas parties

• Peer recognition rewards and vouchers

• Parking at Exchange Quay (subject to availability)

Hybrid Working Model:

AJ Bell operates a hybrid working model, designed to balance collaboration and flexibility.

• 3–4 days per week in the office

• First 3 months fully office-based for training, onboarding, and team integration

• Office location: Exchange Quay, Manchester

Career Development & Training:

AJ Bell invests heavily in employee growth. As a Customer Services Administrator, you’ll benefit from:

• Ongoing technical and systems training

• Personal skills workshops

• Professional qualification support

• Talent development programmes

• Clear internal career progression pathways

• Leadership networking events and mentoring opportunities

Equality, Diversity & Inclusion:

AJ Bell is committed to creating an inclusive workplace where everyone feels valued and respected. All employment decisions are based on qualifications, merit, and business needs, in line with the Equality Act 2010.

Apply for the Customer Services Administrator Job in the UK:

If you’re interested in a Customer Services Administrator job in Manchester, and want to build a long-term career within financial services, AJ Bell would love to hear from you.

This role is perfect for motivated individuals who enjoy customer interaction, administration work, and continuous professional development.

👉 Apply now and take the next step in your UK career.