Network Security Customer Engineer Job Role in the UK! 🚀

Network Security Customer Success Engineer Job Opportunity in the UK! 🚀

Are you a passionate and skilled professional ready to make a significant impact in the world of cybersecurity? We are actively looking for a Network Security Customer Success Engineer Job Opportunity in the United Kingdom to join our team in London. At Palo Alto Networks®, our mission is simple yet powerful: to be the cybersecurity partner of choice, protecting our digital way of life. As a matter of fact, we innovate and challenge the status quo every single day, and we want you to be a part of shaping the future of cybersecurity.

About the Role

As a Customer Success Engineer on our SASE team, you’ll be the go-to technical contact for our clients. From enabling secure environments to guiding cloud integrations, you’ll ensure customers get the maximum value from their Palo Alto Networks solutions. This is a role that balances strategy, hands-on technical work, and strong customer engagement, making it perfect for someone who excels at solving critical challenges while driving digital protection forward.

Key Responsibilities

Your core responsibilities will include:

• Implementing and operationalizing SASE solutions to help customers achieve their security goals.
• Providing technical guidance and support for cloud security product integrations.
• Furthermore, you will act as the first line of defense for customer needs and escalations.
• Advocating for customers to influence product improvements and future roadmaps.
• Coaching clients on Cloud Security Change Management and Governance.
• Building risk mitigation plans with account teams as needed.
• Becoming a trusted subject matter expert on Palo Alto Networks solutions.
• Tracking key metrics such as CSAT, adoption, renewal likelihood, and customer engagement.

Qualifications

We’re looking for a candidate who meets these qualifications:

Required:

• A BS/MS in Computer Science, Engineering, or equivalent military experience.
• At least 5 years of experience in post-sales, pre-sales, technical support, or consulting roles.
• A strong understanding of SASE architecture and networking protocols like BGP, OSPF, and EIGRP.
• Expertise with VPNs, IPSEC, SSL, TCP/IP, and various authentication protocols.
• Knowledge of Linux (including BASH and Python scripting).
• Proven experience in managing customer escalations.
• Strong communication and project management skills.

Preferred:

• A background in cybersecurity, networking, or cloud ecosystems.
• The ability to explain complex technical issues to both technical and non-technical audiences.
• Experience working in fast-paced, high-growth environments.

Perks

• Competitive Salary: We offer a competitive salary package, estimated between £80K and £90K. 💰
• FLEXBenefits: You’ll receive a FLEXBenefits spending account with over 1,000 eligible wellbeing items. 🧘
• Health Resources: Access mental and financial health resources.
• Professional Development: We provide personalized learning and development opportunities. 📚
• Global Impact: You’ll be part of a global cybersecurity leader that values innovation, diversity, and integrity. 🌍

Diversity & Inclusion

At Palo Alto Networks, we believe that diverse teams drive innovation. We celebrate individuality and are proud to be an equal-opportunity employer. All qualified applicants will be considered without discrimination on any legally protected characteristics.

Ready to take the next step in your career? Therefore, don’t wait—apply now and become the trusted expert our customers rely on for world-class cybersecurity! 🔥