Who Should Attend?
Small business owners and marketing leaders who would like to build incredible customer relationships.
Description
Turn your customer relationships into your biggest business asset. Businesses that turn customers into raving fans can dramatically reduce their advertising expenses, increase their average sale amount and expect a longer lifetime value. In this episode of the CMO Scoop, host Lara August and guest CMO Lana Harris will be talking about how to turn your customer satisfaction into a competitive advantage.
Key Topics
- Why customer satisfaction is everything
- Mapping the customer journey
- Measuring customer health
- Improving poor experiences
- Shooting for exceptional
Format
Join us for a relaxed, informal discussion with live audience Q&A throughout.
Date and Time
Thursday, August 20, 12 PM -1 PM (CST)
Cost
FREE
RSVP Deadline: Wednesday, August 19 at 11:30 AM
Can’t make the date? Join our mailing list or subscribe to our YouTube channel.
About the Host – Lara August
Lara August is the founder and CEO of Robot Creative. An expert in branding and marketing, she has developed marketing and growth plans for more than 100 businesses. Her achievements have earned her recognition as “Innovator” from the National Association of Women Business Owners, Young Entrepreneur of the Year from the Small Business Association, an Outstanding New Business Leader by the North San Antonio Chamber of Commerce and San Antonio’s “40 under 40.”
Featured Guest – Lana Harris
Lana Harris is the President and Director of Marketing at Robot Creative. She has more than 25 years of experience developing, managing, and executing initiatives in agency and corporate environments. She’s implemented hundreds of marketing and communications plans that drive business results across multiple channels.