Customer Experience Representative Job Opportunity in the UK!

Customer Experience Representative Job Opportunity in the UK!

Are you ready to be the friendly face that welcomes millions of passengers each year? Great Western Railway (GWR) is hiring a Customer Experience Representative Job Opportunity in the United Kingdom in locations like Swindon, Bristol, Bath Spa, and Chippenham. We don’t just move people from one station to another—we make every journey an experience worth remembering. If you’re passionate about outstanding customer service, love helping people, and want to thrive in a dynamic, fast-paced environment, then we want you on our team!

About the Role

This is a permanent, full-time position with a salary ranging from £25,001 to £30,000 per year. As a Customer Experience Representative, you’ll be a vital part of our mission to revalue rail and transform the way people travel. You’ll be on the front lines, ensuring every passenger feels welcome and supported.

What You’ll Be Doing

Your daily tasks will include:

• Passenger Support: You will assist passengers with ticketing, directions, and real-time updates.
• Service Delivery: You will ensure smooth service at stations and safely dispatch trains.
• Peak-Time Presence: You will provide a welcoming and calm presence during busy travel times.
• Technology Use: You will use technology like tablets and smartphones for real-time coordination.
• Safety First: You will promote safety and follow all procedures at all times.

Who We’re Looking For

We’re looking for someone who has:

• Communication Skills: You are an excellent communicator with a friendly, professional manner.
• Resilience: You stay calm under pressure and are quick-thinking in fast-moving situations.
• Teamwork: You are a team player who is also confident working independently.
• Flexibility: You are available to work shifts, including weekends and holidays.
• Technical Comfort: You are comfortable using mobile devices and basic tech.
• Experience: Prior experience in customer-facing roles is preferred, but not essential.

Important Information

• Assessment Day: The assessment day is scheduled for Friday, 19 September 2025, at Bristol Temple Point.
• Multi-tasking Test: Candidates applying for the Dispatcher role will need to complete a separate multi-tasking assessment.
• Training: Full training is provided, including a 3-week course in Swindon.
• Final Stage Checks: The final stage includes a medical check, a DBS screening, and drug/alcohol and colour vision testing.

About GWR

We carry over 100 million journeys each year across 275+ stations in the South West, Wales, and London. Ultimately, our mission is to transform the way people travel with modern trains, excellent service, and unforgettable journeys.

Perks

By joining GWR, you will receive:

• Travel Benefits: A free GWR Travel Pass for yourself, plus discounted tickets for friends and family.
• Health & Wellbeing: Health and wellbeing support, including an Employee Assistance Programme (EAP), health screenings, and a health cash plan.
• Retail Discounts: Retail discounts and a Costco Membership.
• Other Benefits: A Cycle to Work Scheme and discounts on gym memberships.
• Financial Security: A company pension and share-saving schemes.

We All Belong at GWR

We are proud to be a truly inclusive employer. Therefore, diversity is our strength, and we are committed to offering equal opportunities for all, regardless of background, identity, or ability. We offer flexible working and welcome candidates who may need reasonable adjustments during the recruitment process.

Ready to Make a Difference?

Step into a role where you can be the difference in someone’s day—apply now and become a Customer Experience Representative at one of the UK’s most iconic railway services!