Operations Executive (Apprentice) Job Opportunity in the UK! 🚀

Operations Executive (Apprentice) Job Opportunity in the UK! 🚀

Are you looking to begin your career in operations with a purpose-driven organization? This is your chance! We’re hiring an enthusiastic and motivated Operations Executive (Apprentice) job Opportunity in the United Kingdom to join a mission-led company that’s transforming financial well-being across the UK. Notably, this full-time remote role offers you the flexibility to work from anywhere in the UK while collaborating with top UK credit brands like TotallyMoney, Ocean Finance, and CredAbility, all part of the Think Money Group.

About the Role

As an Operations Executive Apprentice, you will be at the heart of our operations team. Essentially, you’ll support customer service efforts, manage data reports, collaborate with suppliers, and deliver high-impact insights that consistently improve the customer experience.

• Hours: 40 hours per week, with flexible working available between 7 AM – 7 PM.
• Location: This is a fully remote position, requiring you to be based in the UK.
• Salary: We offer a competitive apprenticeship rate, as we are proudly a Real Living Wage employer.
• Experience Level: This is an entry-level apprenticeship opportunity.

What You’ll Do

Your core responsibilities will include:

• Responding to customer queries across multiple brands with both empathy and professionalism. ✉️
• Identifying customer trends, pain points, and opportunities for service improvement.
• Providing tailored support to customers experiencing vulnerable circumstances. 💜
• Managing and responding to customer reviews and various feedback channels.
• Assisting with supplier management and conducting thorough complaint investigations.
• Creating and sharing vital Management Information (MI) reports with the wider team. 📊
• Supporting internal team activities, such as colleague surveys and various administrative tasks.

A Typical Day Might Include

On a typical day, you might find yourself:

• Checking and prioritizing customer emails, perhaps over a morning coffee. ☕
• Summarizing key insights gathered from customer feedback.
• Supporting a vulnerable customer by finding a personalized solution.
• Collaborating with colleagues on supplier projects and updates.
• Finalizing daily reports and preparing for the next day’s team meeting. 📈

What We’re Looking For

We’re seeking someone who demonstrates:

• A genuine curiosity to learn and grow within a data-driven, regulated industry.
• Strong written and verbal communication skills. 🗣️
• A keen interest in user experience and process improvement.
• The ability to remain composed under pressure in a fast-paced environment. 💪
• A basic understanding of MS Office, customer service tools, and CRM systems.
• An analytical mindset and a true eagerness to help underserved customers.

You’ll Fit In If You

You’ll thrive with us if you:

• Love helping customers and enjoy solving real-world problems.
• Are passionate about business operations and committed to continuous learning. 📚
• Work well in collaborative teams and genuinely enjoy fast-moving environments.
• Are excited about making financial services better and fairer for everyone.

Perks

We believe in supporting our team members comprehensively. Our perks include:

• Flexible Working: Enjoy flexible working hours between 7 AM – 7 PM. 🕐
• Generous Leave: Benefit from 25 days of annual leave, plus bank holidays, and two extra days off at Christmas. 🌴
• Work Abroad: Take advantage of 40 days to work abroad each year. 🌍
• Family & Health Support: We offer parental leave and unlimited sick leave to support your well-being. ❤️
• Volunteer Days: Utilize two paid volunteer days annually to give back to the community.
• Health Insurance: Access Vitality Health Insurance, which includes memberships to Virgin Active, Headspace, and more. 🏋️
• Exclusive Discounts: Enjoy Perkbox membership with numerous discounts. 🎁
• Commute & Wellness: Benefit from a Cycle-to-Work scheme and on-site well-being facilities. 🚲
• Quiet Space: We provide a quiet/prayer room with mats for reflection. 🧘‍♀️
• Mental Health Support: Access robust mental health and well-being support, including talking therapy. 🧠
• Office Perks: Our office is dog-friendly, and we offer free breakfast on Thursdays, plus snack jars and coffee machines. 🐶🥐
• Socials & Learning: Participate in regular socials, hobby clubs, and all-company events. 🎉 Additionally, you’ll have access to ongoing training and learning through internal and external sources. 📚
• Wellness Facilities: Our office membership includes wellness perks such as fitness classes and a rooftop track. 🌿

The Hiring Process

Our hiring process is designed to be thorough yet efficient:

• Introductory Phone Screen: Your first step will be a brief phone conversation. 📞
• Competency-Based Interview: We’ll then conduct an interview focused on your skills and experience. 👥
• Meet Your Potential Manager: You’ll have a chance to meet the manager you could be working with. 🤝
• Final Chat with Our CEO: The process concludes with a final discussion with our CEO. 💬
• Timeline: We aim for an offer within approximately 2–3 weeks from your application date.

Ready to Apply?

If you’re passionate about helping others, love learning, and want to make a real impact, we’d love to hear from you. 🌟 Click Apply Now to begin your journey with us!

Diversity & Inclusion Statement

We are proud to be an inclusive employer. We actively encourage applications from all backgrounds, even if you don’t feel you meet every single requirement. Ultimately, what matters most is your passion and willingness to grow – you belong here. 💙