Mohammad Asad Poyakara Rafeeq
About Me
Strategic and self-driven MSc Business Analytics student with proven experience supporting cloud-based enterprise systems, including SAP environments. Skilled in Project coordination, Data visualization, and SQL. Former ITSM Associate at Accenture, with expertise in incident management, dashboard creation, and cross-functional collaboration. Adept at translating business challenges into actionable insights.
Educational Qualification
Northumbria University
MSc Business with Business Analytics
31/01/2026
London
Dayananda Sagar University
Bachelor's of Computer Application (BCA)
01/07/2018
01/10/2021
Bangalore, India
Work Experience
Cloud Ops Administration Associate (ITSM)
Full time
Accenture Technology
21/02/2022
30/03/2023
· Ensured operational continuity for enterprise clients by monitoring and managing over 300+ cloud-based service incidents (P1–P4), including SAP systems with a 98% SLA adherence rate.
· Reduced system downtime by 75% by leading over 50+ bridge calls and accelerating escalations to engineering and vendor teams, improving time-to-resolution.
· Maintained 100% accurate documentation for all Major Incidents (P1/P2), enabling proactive resolution in 30% of recurring issues and improving RCA effectiveness.
· Created and shared weekly dashboards and reports for 5+ internal teams, improving visibility and decision-making speed by 40%.
· Tools: ServiceNow, Operate360, Pingdom, Jira, Cloud Reporting Tools.
Top 3 Skills
Critical Thinking, problem Solving, Leadership, Teamwork
Data Science, Microsoft Office
Languages Known
English, Hindi, Malayalam
Signup Details
Student
M.Asad
Mohammad Asad
Poyakara Rafeeq
About Me
Strategic and self-driven MSc Business Analytics student with proven experience supporting cloud-based enterprise systems, including SAP environments. Skilled in Project coordination, Data visualization, and SQL. Former ITSM Associate at Accenture, with expertise in incident management, dashboard creation, and cross-functional collaboration. Adept at translating business challenges into actionable insights.
Educational Qualification
Northumbria University
MSc Business with Business Analytics
31/01/2026
London
Dayananda Sagar University
Bachelor's of Computer Application (BCA)
01/07/2018
01/10/2021
Bangalore, India
Work Experience
Cloud Ops Administration Associate (ITSM)
Full time
Accenture Technology
21/02/2022
30/03/2023
· Ensured operational continuity for enterprise clients by monitoring and managing over 300+ cloud-based service incidents (P1–P4), including SAP systems with a 98% SLA adherence rate.
· Reduced system downtime by 75% by leading over 50+ bridge calls and accelerating escalations to engineering and vendor teams, improving time-to-resolution.
· Maintained 100% accurate documentation for all Major Incidents (P1/P2), enabling proactive resolution in 30% of recurring issues and improving RCA effectiveness.
· Created and shared weekly dashboards and reports for 5+ internal teams, improving visibility and decision-making speed by 40%.
· Tools: ServiceNow, Operate360, Pingdom, Jira, Cloud Reporting Tools.
Top 3 Skills
Critical Thinking, problem Solving, Leadership, Teamwork
Data Science, Microsoft Office
Languages Known
English, Hindi, Malayalam
Signup Details
Student
M.Asad
Mohammad Asad
Poyakara Rafeeq