With over three years of experience in Learning & Development, I have specialized in training need analysis, instructional design, and performance improvement strategies. As an L&D Business Partner at Webhelp India, I designed and delivered innovative learning solutions, enhanced training materials based on operational challenges, and improved team performance through structured development programs. My expertise includes identifying skill gaps, optimizing training effectiveness, and implementing continuous learning strategies to drive business growth and employee success.

As a Senior Subject Matter Expert at Concentrix India, I played a key role in training, content moderation, and quality assurance. I developed and delivered comprehensive training programs for content moderators, ensuring proficiency through onboarding, skill development, and continuous learning initiatives. Collaborating with quality teams, I identified training needs, enhanced moderation accuracy, and maintained a 98% quality score in client audits. My efforts contributed to improved team efficiency, operational excellence, and a high standard of content moderation.