Customer Insights Quality Specialist Job Opportunity in the UK

Customer Insights Quality Specialist Job Opportunity in the United Kingdom

Vodafone UK is seeking a highly motivated and data-driven Customer Insights Quality Specialist to join our dynamic team. This role presents an exciting opportunity to contribute significantly to enhancing customer experiences by leveraging data analysis and insights. As a Customer Insights Quality Specialist, you will play a crucial role in analyzing customer behavior, identifying trends, and providing actionable recommendations to improve product quality and service delivery.

Who We Are

Vodafone UK is a leading technology communications provider, empowering individuals and businesses across the UK to thrive in the digital age. We are committed to delivering innovative and sustainable solutions that connect millions of people and businesses while prioritizing customer loyalty and satisfaction.

Key Responsibilities:

• Conduct in-depth analysis of Customer Insights KPIs, identifying trends and patterns in customer behavior.
• Analyze customer care complaint data to pinpoint systematic technical issues and their root causes.
• Leverage advanced data visualization tools such as Tableau, Power BI, or Quic to analyze customer behavior trends and generate insightful reports.
• Develop predictive models to proactively identify potential service failures and implement preventive measures.
• Document and maintain clear and concise procedures for all data analysis processes and findings.

Essential Skills and Experience:

• Proven experience in data analysis with a strong understanding of Mobile Network architecture and key performance indicators (KPIs).
• Proficiency in using data analysis and visualization tools such as Tableau or Power BI.
• Advanced Excel skills and the ability to adapt to new technologies and software.
• Strong problem-solving and analytical skills with a passion for improving customer experiences.
• Excellent communication and interpersonal skills with the ability to effectively communicate insights to stakeholders.

Benefits of Joining Vodafone UK:

• Work-life balance with a hybrid working model and flexible work arrangements.
• Competitive compensation and benefits package.
• Opportunities for professional development and growth within a supportive and inclusive environment.
• Commitment to employee well-being and a focus on creating a positive and rewarding work experience.

Join the Vodafone UK Team

If you are a highly motivated and data-driven individual with a passion for improving customer experiences, we encourage you to apply for this exciting Customer Insights Quality Specialist position. Together, we can revolutionize customer experiences through data-driven insights and build a stronger, more customer-centric future for Vodafone UK.

Apply Now!